Mark Bentley Safeguarding and Cybersecurity Manager at edtech charity LGfL-The National Grid for Learning, is passionate about keeping children safe and schools secure. Here Mark shares his views on the Government’s Online Safety Bill.
You might be inclined to agree that the internet – branded the Wild West Web by the NSPCC – has always been a concern for those of you dealing daily with class WhatsApp arguments, Year 8s on Tindr and Grindr or Year 3s on 18-rated games. The good news is that the Government has just published its Online Safety Bill. The final version is going through parliament as we speak, and the new law is set to change all that for the better. Or will it?
School safeguarding leader Impero have launched Impero Back:drop, a free digital safeguarding tool, designed to simplify the recording and management of pupil wellbeing.
A set of tools for keeping your family safe online and teaching your children how to become better digital citizens.
KidGuard’s mission is to educate and bring awareness to parents about what they need to know about online safety for their children. Here’s a list of guides all about protecting children while using the internet and technology, a great read for parents and educators alike.
A chatbot is an "artificial intelligence (AI) program that simulates interactive human conversation by using key pre-calculated user phrases and auditory or text-based signals" (technopedia.com). Businesses throughout the United Kingdom and elsewhere are rapidly adopting chatbots to support their business. Vodafone, the well known phone company, has a chatbot to help people learn about which phone plans best fit their needs, for example. But what about using chatbots in educational settings?
After hearing the range of discussion sparked by Anti-Bullying Week last week, I was particularly struck by the Duke of Cambridge’s passionate speech at the BBC Broadcasting House in London where he called on tech giants such as Facebook and Google to do more to tackle the growing problem of cyberbullying. He raises an important point: no-one should duck their responsibilities on this issue.
One thing is certain, we need solutions urgently. Studies show bullying is a major risk factor for serious and long-term mental health problems in children that can last into adulthood, and although in-person bullying has lessened over the last decade, cyberbullying is on the rise. The figures are alarming. In the UK, incidents of cyberbullying have grown 37% year-on-year according to a report from internet safety company Smoothwall, and one recent study by international anti-bullying charity Ditch the Label found that 17% of British children have been victims. Elsewhere in the world, the picture is very similar. For example, a new Pew Research Center survey found that 59% of U.S. teens have personally experienced at least one of six types of abusive online behaviours.
While in-person bullying can often be effectively tackled within school premises, cyberbullying is more pervasive – victims can be targeted anywhere, at any time, and can feel like there’s no escape from the abuse. Cyberbullying, therefore, presents a different challenge that involves stakeholders across not only education, but wider society as well, not least tech giants and social media companies. Are they doing enough to help? Most agree with the Duke of Cambridge’s view. In the Ditch the Label survey, 70% of teenagers thought that social media companies do too little to prevent bullying, and, according to the Smoothwall report, 77% of teachers thought the same. Just as UK Education Secretary Damian Hinds recently called on large tech companies to do more to drive a technological revolution in education, so to do they need to take more responsibility for the products that they produce for young people.
But the answer isn’t so clear-cut. The problem of cyberbullying isn’t so far removed from the complex debates currently raging around hate speech and free speech, trolling and fake news that take place on the social media sites we use. For example, the Canadian province of Nova Scotia recently introduced an anti-cyberbullying bill after a high-profile teenage suicide, but the law was later removed by the courts for violating free speech, demonstrating the difficulty in using legislation to curb the problem. We’re still grappling with our relationship to the new hyper-connected communication media available to us, and what it means to use these responsibly.
This ability to use technology and media in safe, responsible and effective ways – often termed digital citizenship – is a vital competency for the 21st century, though we’re still some way from seeing the topic introduced into national curricula. So far, non-profits are taking up the task. Common Sense Education, for example, offers a free K-12 Digital Citizenship Curriculum that has cyberbullying as one of six core curriculum topics, with over 500,000 teachers now using this resource worldwide. Meanwhile, The DQ Institute, an international think tank that provides solutions and policy recommendations to help nations build ethical digital ecosystems, have created a Digital Intelligence Quotient, or DQ number. Derived from eight core digital citizenship competencies – digital safety and cyberbullying management one of them – the DQ number aims to set an international standard of digital citizenship, and I believe this level of global integration and awareness is needed if cyberbullying is to be tackled effectively.
Both teachers and parents share the same concerns about online safety. This year, a back-to-school campaign launched by UK non-profit Internet Matters revealed that 73% of Year 7 parents were anxious about their child’s ability to manage online relationships, and 80% were concerned about cyberbullying. But schools and teachers often feel ill-equipped to deal with the problem: the Smoothwall study found that 62% of teachers do not believe they are fully supported to tackle the issue, and 84% believe the government should be doing more to help train them.
Clearly, there’s no easy answer to the growing problem of cyberbullying, the responsibility falls on many shoulders. Certainly, banning social media or certain apps doesn’t work – that would be like trying to put the genie back into the bottle. Instead, we need a coordinated response from those across education, government and industry. Tech companies should be looking to collectively commit to tackling the problem and agree on industry standards of what constitutes abusive content. We need to advance the digital citizenship agenda so that both adults and children learn the digital skills necessary to navigate internet safely. And, as part of this, the government must listen to schools and teachers who call for more training and resources on how to teach students to be more responsible digital citizens, as well as consider introducing more online safety-related material into the curriculum.
But for any measures to be effective, different stakeholders mustn’t just point fingers of blame at each other but rather approach the problem of cyberbullying from the same angle. Parents, educators, governments, tech companies, and of course students themselves must reach a common understanding. It’s a challenging project, and the only way forward is to foster communication and cooperation between groups who may not ordinarily find themselves talking to each other. Most importantly, this could scar another generation of children who are on the cusp of owning their first smartphone. But this is a defining moment for social media companies too. The daily attacks from fake news to foreign interference in elections could become a genuine existential threat. But it is cyberbullying, a threat every parent understands, that could evaporate the fragile consent the public lend to social media companies.
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When it comes to bringing together a school community through data-harmony, there can be a lot of hassle involved. As Tina Holmes, deputy safeguarding officer at Woodhouse West Primary School in Sheffield, discusses: “Admin for safeguarding and pastoral support can be an enormous challenge, especially regarding transition.”
GDPR is coming and schools need to be clear on what it means for them, as well as how to handle it ahead of when the regulations come into force on 25th May 2018. Currently, it seems that confusion reigns over what schools actually need to be doing to ensure they can comply with the new GDPR regulations – not just by that date, but sustainably thereafter.
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